• "

    I feel empowered as I became one of two decision makers in my house. I now help my husband around the house, I learned how to drive and bought my first car after three years of work. My husband and I bought a land and a house and we are saving for the education of our three children.

    "
    Fatima Al Qudah - Ajloun Cold Storage Project
  • "

    The training I received on Basic life Skills, Leadership Skills and volunteering have enriched my teen years and developed my personality.

    "
    Abdulateef - Youth Volunteer Summer Project
  • "

    I want to be popular like other girls in my class”, she complains “why is this happening to me?

    "
    Suha, 13 - JRF 110 Helpline beneficiary
  • "

    JRF has transformed me into a Super Citizen

    "
    Omar Al Manzalawi - ‘Neighborhoods Enhancement Teams’ Project.
  • "

    We were determined to find the space in our compounded school building, and with humble resources we agreed to renovate the old storage.

    "
    Madeline and Maram - “Safe Room” Project
  • "

    We are proud to declare that the Safe Room has assisted more than 60 girls since 2009 and was successful in returning ten dropouts to school again," "corporal punishment have dropped down significantly, and parents are showing more collaboration with our project.

    "
    Madeline and Maram - “Safe Room” Project
  • "

    I lived my childhood in KSA, I had no idea what the word “volunteer” meant until I became one.

    "
    Abdulateef - Youth Volunteer Summer Project
  • "

    I was shy and had few friends; today I am blessed with many friends within my community.

    "
    Abdulateef, Youth Volunteer Summer Project
  • "

    Both skills and experience that I acquired from the center made me feel that I have a message to share with other women; my work as an educator is just a small token to show my gratitude.

    "
    Ghadeer, The QRFCC
  • "

    I come from an area of small farmers who can barely sell their produce to the local market and with the suppressed prices during the high season, the farmers are content if they just break-even… a cold storage and a food processing unit was a dream for us but we never thought that it can become reality. 

    "
    Fatima Al Qudah - Ajloun Cold Storage Project
  • "

    The smile we draw on the innocent faces of these young girls is the source of our strong-will and determination to continue and expand the work we have started", thank you JRF.

    "
    Madeline and Maram - “Safe Room” Project
  • "

    I would have never imagined meeting Her Majesty one day, but when she visited Wadi Araba, I realized that we have achieved something to be proud of. 

    "
    Abu Wael - Qaa Al-Se’diyeen Association
  • "

    My experience with JRF changed me, I realize now that the prize is bigger than money; it is great friends and the feeling of pride every time I pass by a school or a street that we helped to change.

    "
    Hussein - “Al Maghaweer” Volunteer
  • "

    I felt so good after that call” said the counselor who spoke to Suha and her mother,  “it is live proof that doing what we do can have a real impact on someone’s life. Suha is not alone in her struggle anymore, we made that happen

    "
    Suha’s mother - JRF 110 Helpline beneficiary
  • "

    When Her Majesty’s visited us to share our experience, her words motivated us; I will never forget it when she said we rephrased the meaning of the word “Citizen” through our work.

    "
    Omar Al Manzalawi - ‘Neighborhoods Enhancement Teams’ Project.
  • "

    I knew that this project can change my life... I met many people and have more self-confidence.

    "
    Fatima Al Qudah - Ajloun Cold Storage Project
  • "

    I felt like a prisoner, today I accept my daughter’s illness, I know how to deal with her, before I used to deal with her illness instead.”

    "
    Ghadeer - The QRFCC
  • "

    The desert of Wadi Araba became a green paradise producing only the best, and our community divided one day, is now working together under Qaa Al-Se’diyeen Association.

    "
    Abu Wael
  • "

    My life has changed completely.

    "
    Abdulateef - Youth Volunteer Summer Project
  • "

    We are in a much better place; our voices are heard by authorities after a long time of silence, we know how to deal with challenges and transform them into opportunities.     

    "
    Omar Al Manzalawi - ‘Neighborhoods Enhancement Teams’ Project.
  • "

    Inside us is a new feeling that we haven’t experienced before, the feeling of true citizenship and responsibility towards ourselves and our community”                            

    "
    Omar Al Manzalawi - ‘Neighborhoods Enhancement Teams’ Project.
  • "

    “My father encourages me to continue my education after he witnessed my success; I am a changed woman. Today I am a real member in the family; participate in decision making equal to my brothers and full of belief that in order to make a change, you should change from within yourself first.

    "
    Nayfeh - beneficiary of project management training courses
  • "

    I am so grateful for your help, I have talked to my mother about what I am experiencing and she has been very supportive since

    "
    Suha, 13 - JRF 110 Helpline beneficiary
  • "

    I was empowered by Jordan River Foundation’s training and worked hard to change, leading my father to change too” 

    "
    Nayfeh - beneficiary of project management training courses
  • "

    My parents, who opposed the idea at the beginning, recognize the new me and encouraged my twin brother to join.

    "
    Hussein - “Al Maghaweer” Volunteer
  • "

    The Safe Room is a haven for distressed girls whom we have longed to assist for the past years," "in this space, students can speak freely and confidentially about their deepest pains and fears, seek guidance, and receive support.

    "
    Madeline - “Safe Room” Project
  • "

    I continuously talk to my peers and encourage them to enroll in the centers various programs and activities. At school, I stood out in my class as I became more confident and empowered; now I want my younger brothers to join the center so they get the same opportunity I did.

    "
    Abdulateef - Youth Volunteer Summer Project
  • "

    Like many, I was occupied with the details of my own daily life. I walked in the neighborhood on a daily basis, it was impossible to avoid the scattered garbage or twisting my ankle when walking over a hidden hole; yet I did nothing, we did nothing to change. It was always easier to blame the authorities. All of this changed once we enrolled in the JRF’s program which taught us the spirit in working as a team. 

    "
    Omar Al Manzalawi - ‘Neighborhoods Enhancement Teams’ Project.
  • "

    I liked to practice what I learned at home, and I had no idea that my brothers and sisters were learning too.

    "
    Mohammad, 19 - Youth Career Initiative beneficiary
  • "

    I would have had no future if it wasn’t for the program and the support of the Jordan River Foundation. 

    "
    Mohammad, 19 - Youth Career Initiative beneficiary
  • "

    Through JRF's training programs, Madeline and I are able to identify cases of abuse in school, assist girls through creative and indirect methodologies such as writing and drawing and cooperate with the Family Protection Department in Aqaba when needed.

    "
    Maram - “Safe Room” Project
  • "

    I had no idea Suha was going through such a hard time. I could see there was something wrong, but I didn’t know what to do about it. Thank you for helping us

    "
    Suha’s mother - JRF 110 Helpline beneficiary
  • "

    In University, am not Abu Sakher or the head of an association, am just a regular student and my daughter’s colleague.

    "
    Masayel Thyabat - Participant and beneficiary of JRF training courses
  • "

    My work with JRF and in the complex enriched my experience and my university studies; it is truly the ultimate prize.

    "
    Fatima Al Qudah - Ajloun Cold Storage Project
  • "

    The beacon that guides the residents towards one goal for the benefit of all.

    "
    Abu Wael - beneficiary talking about the first development attempt in Wadi Araba
  • "

    Working with JRF, I discovered there are no limits to ambition. Working with youth, inspired me even more to develop myself personally so I enrolled in University; something I never thought was possible.

    "
    Masayel Thyabat - participant and beneficiary of JRF training courses
  • "

    It was a daunting path towards an old and dark storage room, we never imagined that this same space could become a bright, safe and attractive room, it has actually become our favorite spot in the school.

    "
    Iman, 12 - on a safe room volunteers created at her school.
  • "

    My dream is to start my own business one day soon.

    "
    Fatima Al Qudah - Ajloun Cold Storage Project
  • "

    I never thought that this experience will change me into a complete different person.

    "
    Hussein - “Al Maghaweer” Volunteer

110 for Families and Children

110 for Families and Children

Established in 2007 under the Jordan River Child Safety Program (JRCSP), 110 for Families and Children[s1]  is a free child helpline that aims to empower the child and family in order to promote and protect the well-being and safety of children in Jordan. Based on confidentiality, active listening, and unconditional acceptance, counselors communicate with the caller, whether a child or an adult, providing psychological support, guidance and information where required. When additional and more in-depth services are needed, referrals are made to institutions which provide the required services.

The Helpline emerged after a persisting need among Jordanian families for consultations related to their children’s development, be it physical, psychological, social-emotional, or educational. Although several organizations provide such services across Jordan, the exact number of these services for each region is unclear to the public, and so 110 for Families and Children came about to organize the collective efforts of these organizations through a single phone call.

Today, the Helpline is a member of the Child Helpline International (CHI); an international network of child helplines in 160 countries around the World.

Our Core Values:

  • Social Justice: no caller is denied service based on age, gender, religion, ethnicity, culture, socioeconomic status, ability, or other. The Helpline is also committed to advocating on behalf of children in pursuit of social change.
  • Person-centered practice: Counselors actively listen to callers and respect callers’ needs, priorities, and decisions.
  • Empowerment-based approach: Counselors emphasize callers’ strengths and resources, and encourage them to take action in attaining the changes they aspire for.
  • Tolerance: Counselors accept and respect callers despite differences in opinions, values, or decisions.
  • Competence: Counselors provide services only within their area of expertise, and stay informed on issues related to the callers they serve.
  • Confidentiality: Counselors do not share any information related to callers without the caller’s consent (restrictions apply where there is evidently eminent danger to a child). Callers can choose to remain anonymous or confidential.
  • Family perspective, child focus: Counselors appreciate the family’s role in the healthy development of children and manifest the Convention on the Rights of the Children in their practice.

How We Help Callers:

Counselors provide children with a safe place to turn to for support; they allow children the opportunity to talk, build trust, and share their experiences no matter how minor or major they might seem. Parents can also call to discuss their concerns for their children, receive parenting guidance, or simply to vent about their struggles, or share the joy of parenthood.

Since our major goal is empowering the caller, callers are encouraged to be proactive and to mobilize whatever helpful resources they may already have at their disposal. Thus, the caller seizes opportunities and makes use of resources that are already within reach. If additional services or resources are needed, they can be referred to whatever entity will provide them with these services.

In more severe cases, some children may want to report abuse but are unable to reach responsible authorities like the Family Protection Department; others may not yet be ready to report abuse to authorities but would like a chance to disclose and work through their experiences. Either way, the Helpline assists the child in facing his/her particular circumstances, and facilitates the reporting of abusive incidents if the child wishes to do so, or when the child is under substantial risk.

Connecting the Caller to Needed Services:

In cases where there is a need for additional services (i.e. legal consultation, psychosocial intervention, special education programs, among others), the Helpline staff work to allocate the most appropriate and accessible (both geographically and financially) service needed for a specific caller through a database compiled for this purpose. The Helpline then facilitates the process by linking callers to the allocated service provider, and then follows up with both the caller and the service provider.

Reaching Out:

As part of its strategy, JRCSP has used several mechanisms to raise awareness on the Helpline service and in turn reach out to more beneficiaries. To this end, the Helpline utilizes outlets where targeted populations are present, including schools, and health and community centers. In collaboration with the children themselves, the Helpline has produced flyers, posters and vignettes depicting conversations between children in different situations where they might need to call the Helpline.

Moreover, the Helpline has conducted many awareness raising activities targeting specific populations, such as Iraqi refugees. During its first two years of existence, the Helpline covered the capital Amman and extended to the Zarqa Governorate. Plans to expand the Helpline’s outreach are underway, and because the support of several partner organizations for the provision of services is necessary, this expansion will take place geographically and gradually as strong partnerships are built.

Our Team:

Our calls are handled by volunteers, mostly university interns who are completing their studies in a relevant field, such as psychology or counseling. All our volunteers undergo an intensive training program designed to equip them with the required knowledge and skills to respond to callers effectively. Volunteers are supervised by a staff member at all times to ensure and maintain the quality and confidentiality of services. These staff members oversee the daily operations and performance of the Helpline, and when needed, they are available to intervene with a difficult or high-risk case, or to offer consultations to the volunteers where referrals or urgent action is needed. Our staff receives ongoing training and capacity building opportunities so as to remain up to date on issues affecting our callers.

Our Partners:

To support our endeavor and our capacity to provide better services, JRF has established partnerships with the following governmental, private, and voluntary entities:

  • Ministry of Education
  • Ministry of Interior
  • Ministry of Social Development
  • Ministry of Health
  • Ministry of Labor
  • Public Security Directorate
  • Higher Council for the Affairs of People with Disabilities
  • The Jordanian Hashemite Fund for Human Development
  • Jordanian Women’s Union
  • Law Groups for Human Rights (MIZAN)
  • Sisterhood is Global – Jordan Chapter
  • Cerebral Palsy Foundation
  • Orange
  • Zain
  • Umniah

How to Reach Us:

The Helpline can be accessed from any landline or mobile network in Jordan, thanks to partner telecommunication companies, and is free of charge. Our number - 110 will not appear on your phone bill and your number will not appear on our screens. Reaching us is that easy; all you need to do is pick up the phone and dial 110.