The Training and Consultancy Services Unit (TCS) is the training arm of the Foundation, providing all services related to training, mentoring and capacity building. Since the establishment of TCS in 1999, approximately 5,212 males and 5,206 females have benefited from training and short business management sessions. The manager of JRF’s TCS Unit is a master trainer with over 15 years of experience in the field of training and capacity building. Additionally, the Unit is the only NGO with trainers who are accredited and certified in topics such as Advanced Participatory Methods (APM) and PACE methodologies.
As one of JRF’s fundamental sources of support for community-based initiatives, its mission is to build the capacity of communities by providing local community-based businesses, cooperatives, institutions, and individuals with managerial and technical training services, consultancies, referrals and other services related to community needs. Through JRF’s involvement in local communities, the importance of capacity building as a crucial component of development initiatives and of the long-term sustainability of projects became more apparent. For this reason, JRF now incorporates capacity building activities from the onset of project design through to final implementation.
The TCS Unit is responsible for implementing the assessment and training components of JRF projects. Moreover, the Unit also works and functions as a training resource for development organizations, counterparts and target groups.
The TCS Unit uses a capacity building methodology that strengthens beneficiaries’ technical and managerial capacities. This begins by assessing individual capacities and identifying capacity building needs, through specially designed forms and assessment visits. Following this, programs which meet these needs are designed, and TCS staff then follows up with these beneficiaries to evaluate business performance. Training topics and manuals developed by the Unit are based on TCS long-term involvement and expertise in building the capacity of JRF beneficiaries, CBOs and cooperatives. At the end of 2007, TCS had a team of 20 staff members and freelance trainers, of which 65% are women.
Expanding TCS’ Impact and Profitability
Beyond serving the communities where we operate, and supporting stand-alone programs, TCS has expanded its outreach to serve two additional target groups. These groups have the potential to contribute significantly to the broader scaling up and national application of solutions, and in order to do so, they require specific skills and techniques, which will ultimately lead to numerous successes. The TCS plans to continue working with these two groups, and to increasing its level of involvement with them.
TCS is certified to deliver national and regional training on Active Participation Methods for enhanced community dialogue, and is also certified by the International Labour Organization to provide its international “Start and Improve your Business” Training Program. In 2008, one of TCS’ main objectives was to train and achieve certification for a growing number of JRF staff in APM, and also to train an increasing number of other potential professionals in this field. Such training sessions helped create a pool of talent that can be part of broader national and regional solutions, which can respond to major challenges facing the region.
In 2007, TCS began training more institutions, both in Jordan and the Region, in areas where JRF has achieved significant success. Training and consultations were conducted in Saudi Arabia, including Al-Ber Society in the Eastern Province (Princess Jawaher Center for Benevolence Candles); and the Society of Majid Bin Abdulaziz for Development and Social Services in Jeddah. JRF is confident that these organizations will focus their efforts throughout the Region to address the same core issues that JRF addresses through its work.
Expanding CEP and Stand-alone Programs
TCS will continue to serve CEP initiatives and stand-alone projects. The revenue returns from TCS’s work have transformed it into a profit center; and these returns have been carefully reinvested into JRF programming, and in turn contribute to the overall financial sustainability of JRF’s programs and operations. The proceeds also contribute to JRF’s growing emphasis on scaling up programs.