Capacity Building & Business Development Services Unit
The CBBDS Unit aims to build the capacity of individuals, institutions and cooperatives by providing businesses with managerial and technical training services, consultancies, referrals and other services as related to community needs. Through JRF’s involvement in local communities, it became evident that capacity building is a crucial component to development initiatives and for the long-term sustainability of projects. Therefore, JRF incorporates capacity building activities from the onset of project design through final implementation. Since CBBDS establishment in 1999, a total number of 5,064 persons - 809 men, 1,675 women, and 2,580 benefited from training and short business management sessions. The CBBDS areas of expertise are as follows:

Community Mobilization
The objective of community mobilization is to encourage the initiative of community members and effective participation of the targeted community regarding needs determination, prioritization, design and project implementation through various activities and tools selected according to the local community nature and needs.

Improving Local Community Efficiency In Project Management
Since all our interventions require a percentage of community contributions, either in-kind or financial, this activity encourages the importance of local community contributions, while also cultivating their abilities to implement and manage projects successfully. Topics focus on the tendering process and phases, purchasing criteria, project management, team building, planning, evaluation and follow-up of projects.

Business Development Services
Business development services aim to build the capacity of entrepreneurs (business owners, start-ups and managers) and provide the necessary business management skills and knowledge to enable them to start and improve their businesses. The training focuses on preparing feasibility studies, market research, marketing plans, costing, bookkeeping and planning. This is in addition to providing special technical training and guidance to identify new business opportunities.

Institutional Capacity Building for NGOs, CBOs and Municipality Planning Committees
JRF’s experience in this arena aims to enhance and improve efficiency and ability to manage projects successfully while ensuring their sustainability. Topics addressed include leadership skills, communication skills, strategic planning, financial systems, budgeting, program and resource development, proposal writing, and human resources management.

Training Topics
The CBBDS Unit uses a training methodology that strengthens beneficiaries’ technical and managerial capacities to meet their needs while also utilizing needs assessments to identify other possible weaknesses. Then as necessary, the CBBDS follows-up with these beneficiaries related to business performance. The training topics and materials developed by the Unit include but are not limited to the following topics:

• Team building
• Proposal writing
• Resource management
• Human resources management
• Sales and marketing skills
• Marketing research and strategies
• Customer service provision
• Income-generating project cycles and planning
• Feasibility studies
• Costing and pricing
• Preparing action plans
• Procurement plans and systems
• Bookkeeping
• Financial analysis
• Communication and negotiation skills
• Entrepreneurship – Start and Improve Your Business
• Writing business letters


Areas Covered By CBBDS Training Services
• All governorates in Jordan have benefited from CBBDS services
• CBBDS hosted three groups from the Iraq – Kurdistan district
Our trainers have been able to provide training services to neighboring countries. Benefited countries in the region include Qatar, Saudi Arabia, Lebanon and the United Arab Emirates

Exploring available opportunities and creating useful networks
CBBDS builds networking systems and provides consultancy services for institutions, associations, and foundations that work in related fields or provide related or interrelated services. This helps theses entities save time and money, join efforts for better achievements and increase efficiency and quality of work.

Further information about our training courses and consultancy services, please e-mail us at info@jrf.org.jo 

Title of Training

Manuals Developed/Used

Advanced Participatory Methods Training	Group Facilitation Methods Manual – Level 1 Group Facilitation Methods Manual – Level 2 Training for Trainers Manual
PACE Training	Facilitation Skills Manual
Marketing	Market Research Basics Manual Customer Service Manual Effective Sales Person Skills Manual
Project Management	Business Correspondence Skills Project Planning Manual Strategic Business Planning Manual Project Planning Manual Entrepreneurship Basics Manual
Resource Management	Resource Management Basics Loan Management Manual Grant Management Manual Personnel Management Basics  Time Management Manual
Feasibility Studies	Feasibility Study Manual
Generating Business Ideas	Generate Business Ideas Manual: Tools and Methodology
Community Based Organization Management	Local Entities Management Manual
Proposal Writing	Proposal Writing to Acquire Funding Manual Template Forms and Guidelines Workbook
Cooperative Management	Professional Cooperative Management Manual Objectives include: to ensure community participation and responsiveness to promote mainstream gender into NGO policies and activities. to activate and develop membership in cooperatives
Financial Management	Financial Analysis Manual Costing Manual Pricing Manual Financial Management Basics
Community Mobilization	Needs Assessment Principles
Tendering, Procurement & Contracting	Tendering Guidebook Handouts includes the following: Tender issuing. Tender Evaluation Tender Awards Procurement process Project Execution Project Handover
Interpersonal Skills	Team Building Manuals Presentation and Communication Skills Manual Time Management Manual Problem Solving and Decision Making Skills Manual Networking Manual Negotiation Skills Manual
Handicraft Development	Design Concepts Manual Display Concepts Manual Handmade Packaging Manual

 

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The Youth Career Initiative (YCI)
The Youth Career Initiative (YCI) is an educational program that enables international hotels to provide a five to six months training for both high school graduates and dropouts from disadvantaged backgrounds. The program is designed to empower young people by providing them necessary life and employability skills which they need to have better options and choices to make in their lives. YCI programs are mainly conducted by hotel management teams and combine both theoretical and practical instruction including, instruction in personal finance, interpersonal skills, personal health and wellbeing. It also exposes participants to a successful business environment and a wide variety of workplace situations.
YCI aims to give participants a unique opportunity to improve their long-term social and economic prospects through professional education and experience. Through YCI, young people can enhance their potential, gain self-esteem and develop the ability to make better decisions concerning their future.

How does it work?
Each program is tailored to suit the country and the need of its youth. Each country's program is managed by the its local Youth Career Council consisting of Hotels' General Managers, NGOs, a member of the Education Board and other related parties.
Appropriate applicants, ages between 18 to 22 years old, are selected based on specific criteria and are identified by the local partner in each country. Once the program starts, hotel managers carry out the program’s daily activities in a nurturing atmosphere and act as mentors to the participants. Moreover, participants receive English language and Computer courses to enrich the overall theoretical component of the program. After training, participants are assisted and monitored to ensure they make a good choice concerning their careers.

YCI Jordan
In Jordan, YCI has been ongoing for three years. In first year the program hosted 13 participants in three five stars hotels in Amman; The Marriott Hotel-Amman, The Sheraton Al Nabil Hotel and Towers, and the Four Seasons Hotel- Amman Hotel. The following year included the same three hotels hosting 15 participants. 2009- 2010 year achieved several milestones; the program included a forth hotel, Hayatt Amman, 20 participants including one female for the first time. Participants experienced working in different departments at the hotels, received English and Computer skills at LRN2B center in Amman, soft skills training by JRF’s partner Jordan Career Education Foundation and team building activities by Challenger team. As the local partner in Jordan, JRF played the coordinating role between YCI management in the UK, hotels, participants and other partners to ensure a proper implementation of the program towards success. King Abdullah II Fund for Development supported the program for the 2nd year in a row by partially funding the implementation of the program.
Moving Forward
YCI is determined to include more hotels in Amman and outside it in the years to come targeting tourism hot spots in Jordan such as the Dead Sea, Petra and Aqaba while continuing in Amman.
Application form