Jordan River Foundation (JRF) is a non-profit, non-governmental organization established in 1995 with a focus on child safety and community empowerment. It has been a major player in Jordan’s social and economic development, bringing forth over 20 years of experience to local community empowerment and child safety. JRF has also been supporting homegrown solutions that engage Jordanians and help them address local challenges. Most importantly, JRF places the wellbeing of children at the center of its development initiatives.

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Integrity & Accountability

Integrity, Accountability, and Complaints Response Mechanism

Jordan River Foundation (JRF) is committed to the highest standards of integrity, accountability, transparency, safeguarding, and ethical conduct across all its operations, programs, projects, partnerships, and services.

JRF maintains a formal External Feedback and Complaint Response Mechanism (FCRM) that enables beneficiaries, stakeholders, partners, suppliers, consultants, contractors, and members of the public to safely report concerns, complaints, allegations, or suspected wrongdoing related to JRF activities.

If you wish to submit feedback, raise a concern, or file a complaint, please contact us via email feedback@jrf.org.jo

Reports may include, but are not limited to:

  • Fraud and corruption
  • Misuse of funds or resources
  • Breaches of JRF policies or Code of Conduct
  • Safeguarding concerns
  • Sexual exploitation and abuse (SEA)
  • Harassment or misconduct
  • Abuse of authority
  • Retaliation against whistleblowers
  • Other prohibited practices

Reports may be submitted confidentially or anonymously through JRF’s designated reporting channels. JRF prohibits retaliation against any individual reporting concerns in good faith or cooperating in an investigation.

All complaints and allegations are assessed and processed according to their nature, severity, and urgency. Critical cases are escalated to specialized Investigation Committees composed of personnel with the required expertise and competencies to conduct investigations objectively, independently, professionally, and confidentially.

JRF’s investigation process includes:

  • Receipt and registration of complaints
  • Assessment and categorization of cases
  • Escalation and formation of Investigation Committees where required
  • Investigation and evidence review
  • Corrective, disciplinary, or preventive actions
  • Referral to relevant authorities or service providers when applicable
  • Documentation, reporting, and case closure

JRF remains committed to continuously strengthening its governance, accountability, safeguarding, and integrity systems in alignment with national regulations, donor requirements, and international best practices.

The following documents and resources are publicly available below for reference:

 

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